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We are looking for talented people who want more than just a career change. We need people who want to change the communications world. Come to where the truly unique opportunities are.
1. communicating openly
2. placing value on each individual 3. offering equality of opportunity 4. operating a transparent performance management process that ensures consistent & objective assessment standards 5. exploiting opportunities for flexible working in order to improve the work life balance for our employees 6. investing back into the communities we operate in Employment philosophy We believe that our people are the best we can get. And in an industry that is changing almost every day, we do not see the point in tying them in knots with a mass of rules and regulations. Instead, we allow them the freedom to express themselves, follow their instincts and achieve their goals, while supporting them every step of the way. Join us and you will discover an evolving environment where your judgment will be trusted, your opinion sought and your talents developed and rewarded. Your personal development plan will give you a career goal within the organisation and a clear path towards achieving it. With our emphasis on succession planning, online training and development, and self-learning, you will find there is nowhere better to add to your abilities and build a rewarding career. Prove yourself, and we will not just pay you a great salary, we will also give you a range of flexible benefits that you can tailor to your own needs. Job opportunities • Customer Process Analyst Ref 02928 Location Nicosia, Cyprus Job role Administration/Secretary/PA Job Description The Individual Click here to apply for this job • Managed Service Desk Coordinator Ref 02929 Location St. Petersburg, Russia Job role Customer Service Job Description Requirements Customer service / support background, preferably in a fast moving environment. Preferably knowledge of telecoms and / or IP data industry. Excellent Customer Service standards Confident communicator both verbally and in writing, with the experience of Knowledge of eGlobal Telecom Voice and Data products and services. (desirable) Excellent Interpersonal skills. Organisation and time management skills essential. Resilience and the ability to work under pressure, and to pressing deadlines / SLA's Educated to degree level (or equivalent) preferred but not essential Responsibilities Provide call reception and liaison with customers, maintainers, OLO's, and any other appropriate eGlobal telecom internal departments. Record and co-ordinate / manage all orders, quotations and some changes. Ensure that customer requests are registered on all appropriate systems and all associated administration and documentation is completed, and maintained, accurately and efficiently. Ensure that the customer is informed of status and progress of all Incidents / progress (including the eGlobal Telecom Service Management team in the case of formal escalation). Ensure that response times and preferred methods of communication are adhered to Raise and manage orders with 3rd parties, support partners, equipment and vendors to ensure that SLA's met Co-ordinate and progress any other related queries and provide defined daily status and performance reports. Follow documented/agreed business processes/procedures and keep abreast of changes. Identify and highlight any deficiencies in the business processes/procedures, of fering recommendations and undertaking any corrective action as agreed by the Management Team to ensure the continuous improvement of customer service and satisfaction. Manage the delivery of project tasks against published milestone lists Manage and record escalations / flow of information with progress and resolutions according to process and as defined in the Operations Manual. On a determined regular basis, review, update and improve any operational Work Instructions as required Deliver financial trigger for all billing transactions. Manage the introduction of new customers and suppliers into the Operations Centre Meet and exceed business, department and individual objectives and targets in line with business requirements. Contribute to ad-hoc duties and projects as determined from time to time by members of the management team. Click here to apply for this job Training and conference center
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